Missing or Problematic Visits
- Completed visits are missing from HHAeXchange.
- Visit records are rejected, delayed, duplicated, or incomplete.
Illinois EVV and HHAeXchange Integration Help
Local technical support for Illinois home care agencies
Keep the EVV or scheduling software you already use. We help Illinois home care agencies identify and resolve problems transmitting EVV information from third-party systems to HHAeXchange.
Illinois-based • Family-owned • Clear, practical guidance • Remote and on-site assistance
Request a Free 20-Minute EVV Problem ReviewYou do not need to know what is causing the problem. Tell us what you are seeing, and we will help determine the appropriate next step.
Common EVV Problems
Does This Sound Familiar?
These problems often involve more than one system. We help your agency understand where the process is breaking down and what can be done about it.
Information Does Not Match
- Caregiver, client, authorization, or service information does not match between systems.
- The data in your scheduling, EVV, payroll, billing, or reporting systems does not agree.
Support Goes in Circles
- Your EVV vendor says the issue is with HHAeXchange, while HHAeXchange refers you back to your vendor.
- Technical support gives you answers that are difficult to understand or act upon.
Too Much Manual Work
- Staff spend hours comparing reports or correcting information manually.
- Your agency needs a report, spreadsheet process, or small tool that your current software does not provide.
Technical Assistance
How We Help
EVV and HHAeXchange Problem Review
We meet with your staff, review the symptoms, identify the systems involved, and help determine where the problem may be occurring.
Third-Party EVV Data Troubleshooting
We assist with technical issues involving visit records, caregiver and client information, authorizations, service information, rejected data, missing records, and communication between third-party systems and HHAeXchange.
Vendor Coordination
When several companies are involved, it can be difficult to determine who is responsible for resolving the problem. We help organize the information, communicate the issue clearly, and work with the appropriate EVV, scheduling, billing, or software support teams.
Reconciliation and Exception Reporting
We can help create reports or tools that compare information between systems, identify missing or mismatched visits, and reduce the time staff spend investigating problems manually.
Workflow Improvement and Automation
We review repetitive office processes and look for practical ways to reduce duplicate entry, spreadsheet work, and preventable errors.
Independent Perspective
Independent Help Between the Systems
HHAeXchange supports the HHAeXchange platform, and your software vendor supports its own product. Some of the most difficult problems occur between those systems.
Columba Jacobi provides independent technical assistance focused on your agency’s overall process. We help translate technical explanations into plain English, identify the parties involved, and develop a practical path toward resolution.
Straightforward Engagement
A Simple Process
1
Tell Us What Is Happening
Describe the problem in your own words. Screenshots, reports, or examples are helpful, but you do not need to diagnose the issue yourself.
2
We Review the Systems and Data Flow
We identify which systems, vendors, records, and business processes may be involved.
3
You Receive Clear Next Steps
We explain what we found, recommend the next actions, and can assist with troubleshooting, vendor communication, reporting, integration, or development work when needed.
Why Columba Jacobi?
Local Support and Relevant Experience
Local Illinois Support
Columba Jacobi is an Illinois-based, family-owned software and consulting company. We work remotely and can also meet with agency leadership and office staff in person when an on-site visit would be helpful.
Direct Assistance
You receive direct, understandable assistance rather than being passed among multiple support departments.
Software and Integration Experience
Our background includes workforce scheduling, electronic time collection, data integration, reporting, automation, and development of practical business software.
Relevant Workflow Experience
Previous work under TimeCurve Software connected employee schedules with electronic punch-in and punch-out information—experience directly relevant to the challenges created when scheduled services, actual visit activity, and separate business systems must work together.
Beyond the Immediate EVV Issue
Help With Other Agency Technology Problems
EVV may be the immediate issue, but it is often not the only technology challenge facing a small home care agency.
Connecting data between separate systems.
Automating repetitive spreadsheet and office processes.
Creating custom reports and reconciliation tools.
Improving payroll, billing, scheduling, and operational data workflows.
Developing small custom applications for agency-specific needs.
Evaluating software options and communicating with technology vendors.
Our goal is not to replace every system your agency uses. It is to help those systems and processes work better for your staff.
Questions Agencies Often Ask
Frequently Asked Questions
Do we have to replace our current EVV system?
Not necessarily. Many engagements focus on troubleshooting or improving the systems and processes the agency already uses.
Do you provide remote assistance?
Yes. Most issues can be reviewed remotely. Because we are located in Illinois, on-site meetings and office visits may also be available.
Do we need technical staff?
No. We work with owners, administrators, operations personnel, billing teams, and other agency staff. We explain the problem and recommendations in understandable business terms.
Can you communicate with our software vendors?
Yes. With the agency’s authorization, we can help document the problem and coordinate communication with the appropriate vendors and support teams.
Do you need access to client or caregiver information?
We begin with the minimum information necessary to understand the issue. Any access to agency systems or sensitive data should be limited, authorized, and handled using appropriate privacy and security practices.
Start With the Problem You Are Seeing
Let’s Discuss the Problem
Tell us what is happening with your EVV data or agency software. You do not need to know which system is causing the problem before contacting us.
Request a Free 20-Minute EVV Problem ReviewEmail: support@columbajacobi.com
Columba Jacobi provides independent technical consulting and software services. We are not affiliated with or endorsed by HHAeXchange or the State of Illinois. We do not provide legal, billing, or regulatory compliance advice.